Returns and exchanges

To ensure smooth processing of returns and exchanges, the following requirements must be met:
Return Period: Returns or exchanges can be requested within 30 days of receiving the goods.
Product Condition Requirements:
The product must be brand new, unused, free of stains, and undamaged.
Original packaging, labels, and accessories must be intact.
If it is a set of products, please return them together.

Returns and exchanges are not provided in the following cases:
Products that have been used, soiled, damp, deformed, or otherwise affect resale.
Damage caused by personal reasons (such as misuse, improper cleaning, violent use, etc.).
Special discounted items, clearance items, or items marked as non-returnable.
Gift cards or customized products.
If you have any questions about whether your product is eligible for return or exchange, please contact our customer service team first, and we will assist you in confirming.

Submit Application
Please contact our customer service team via equip@ozlmad.com.
Please provide: Order number; name of the returned product; reason for return; product photos (if the product is defective, please include detailed photos of the defect).

Review and Confirmation
We will review your application within 1-3 business days.
If approved, we will provide you with the return address and specific instructions.

Return the Product
Please package the product securely to ensure it is not damaged during transportation.
If the return is due to personal reasons (such as dislike/wrong purchase), the return shipping cost will be borne by you.
If the return is due to product defects or incorrect delivery, we will bear the return shipping cost or provide an alternative solution.

Inspection and Refund
After receiving the returned product, we will inspect its condition within 5-7 business days.
After approval, the refund will be processed according to the original payment method.
The refund does not include the original order's shipping costs (unless the return is due to a product issue).

If you wish to exchange for a different size, color, or another style of the same product, we offer a simple exchange service.

Exchange Steps:
Contact customer service and submit an exchange application.
After approval, return the product to the designated address.
After the product passes inspection, we will arrange for the new product to be shipped to you.
If the price of the exchanged product is different, the price difference will be paid or refunded before the exchange. Tip: To expedite the process, you can also place a new order for the required product and process the original item as a return.

If you receive an item with any of the following issues, please contact us within 48 hours of receipt:
Damaged item;
Manufacturing defects;
Incorrect color, style, or model.

We will provide one of the following solutions:
Resend the correct item;
Full refund;
Discount compensation (depending on the situation).

Please provide the following information for faster processing:
Clear photos or videos;
Photos of the packaging (if damaged);
Order number and description of the problem.

Refunds will be processed to your original payment method within 5-7 business days after approval.
Your bank or payment platform may require an additional 3-10 business days for processing.
If the refund has not arrived after the expected time, please contact your bank or contact us for further assistance.

Return packages must be sent back using a trackable shipping method to avoid loss.
We are not responsible for return packages that are damaged or lost during transit.
Frequent returns and exchanges may affect your future shopping eligibility.